FREQUENTLY ASKED QUESTIONS
Welcome to our list of Frequently Asked Questions! Hopefully you will be able to find something here that can help you with your problem. If
not, please get in touch with us.
Why do I hear no dial tone when I'm trying to connect?
Why do I get disconnected before the username & password verification?
Why do I get disconnected after the username & password verification?
Why do I get disconnected during transmission?
Why does internet explorer ask to work offline, even though I've connected?
Why does my email client always freeze when downloading the same piece of mail?
How can I get rid of unsolicited spam/junk mail?
How can I forward my email to another address or setup an auto reply?
Why do I hear no dial tone when I'm trying to connect?
- Plug your telephone set directly in to the phone jack and check whether there is a dial tone. If there is no dial tone, please call your phone company.
- Make sure the modem cable is connected to the modem port marked "TELCO" on one end and the wall jack at the other end.
- Plug in a telephone set to the modem port "PHONE" and listen for a dial tone. If you still don't hear dial tone from your telephone, your modem maybe defective.
Why do I get disconnected before the username & password verification?
- The modem you have dialed into at JKL.net may be defective. Please redial and if the problem persists, call JKL.net for support.
- If there is no modem problem at JKL.net, then it is likely a bad phone line connection. Please redail and if problem persists, call your phone company
Why do I get disconnected after the username & password verification?
If you receive the Error 691: "The server you are dialing into cannot establish a connection. Check your password and try again." Your problem can be one of the following,
- You may have typed in the wrong username and/or password.
- Your account has expired and you have not renewed with JKL.net.
- Your account has exceeded the paid time limit. You can request JKL.net to activate your account for overtime charges.
- Your account has violated multiple login for more than 5 times and has been temporary suspended for an hour. You should change your password if you suspect someone may be using your account without your consent.
You should have received warning emails for account expiry, exceeded paid limit or multiple login violation.
Why do I get disconnected during transmission?
- Possible faulty modem at either end. If problem persists, call JKL.net.
- Possible line noise at either end. If problem persists, call your phone company.
Why does internet explorer ask to work offline, even though I've connected?
- Your Dial-up connections setting may have been set to "Never Dial a connection".
- It should be set to "Always dial my default connection".
Why does my email client always freeze when downloading the same piece of mail?
- You may have received an email with large attachments or the email is corrupted. Please request JKL.net to delete the offending email from your mailbox.
- In your email software, limit the download message size to avoid future occurrence.
- You can also advise the sender not to send you emails with large attachments.
How can I get rid of unsolicited spam/junk mail?
- You can filter unsolicited junk mail.
- You can set the filter level and/or block email by Domain or by Mail List.
How can I forward my email to another address or setup an auto reply?
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